Terms & Conditions
1. Acceptance of Terms
These Terms and Conditions govern your use of the Vividmemory website, products, and services. By accessing this website or making a purchase, you agree to be bound by these terms. If you do not agree, please do not use our services.
2. Eligibility
You must be at least 16 years old to use our online store. If you are under 16, you may only use the site under the supervision of a parent or guardian.
3. Product Information and Pricing
We reserve the right to change product prices, descriptions, and availability at any time without prior notice. While we strive to display accurate information, we do not guarantee that product descriptions, images, or prices are error‑free. In the event of a pricing error, we are not obligated to sell the product at the incorrect price.
4. Orders and Payments
All orders are subject to acceptance and availability. We may refuse or cancel orders if suspected fraud, unauthorised transactions, or other illegal activities occur. Payment must be received in full before dispatch.
- We accept major credit cards and PayPal.
- Prices are listed in AUD and include GST where applicable.
- Delivery charges are calculated at checkout.
5. Shipping and Delivery
We deliver to all major Australian territories. Estimated delivery times are provided at the point of checkout but may vary due to external factors. Risk of loss passes to you upon delivery.
Please inspect your order upon arrival. Any damage or discrepancy should be reported to us within 48 hours.
6. Returns and Refunds
We offer a 30‑day return policy on unused and unopened items. For full details, please refer to our Refund Policy. Customised or personalised items are non‑returnable unless faulty or defective.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Vividmemory or its licensors and is protected by copyright and trademark laws. You may not reproduce, modify, or distribute any content without prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Vividmemory shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability, whether in contract, tort, or otherwise, is limited to the amount you paid for the product or service.
9. Governing Law
These terms are governed by the laws of Victoria, Australia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Victoria.
10. Changes to These Terms
We may update these Terms from time to time. The most current version will be posted on this page. Your continued use of the website after changes indicates acceptance of the new terms.
11. Contact Information
For questions regarding these Terms, please contact us at:
Email: legal@vividmemory.vip
Phone: +61 3 4762 9150